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Tool Description
008 Agent is an event-driven open source softphone that enhances your VoIP experience with its intelligent features, simplifying your communication process with ease, making calls effortlessly, and seamlessly logging events and interactions, and transferring call data to your preferred CRMs and tools.
Video (Usage)
Features
- Event-driven AI technology
- Real-time call transcription and logging
- Integrations with CRM and third-party apps
- Conversational agent with LLMs like ChatGPT
- Open-source and customizable platform
Usecases
- Calls and conversational analysis
- Customer service and support
- Telecommunications and sales
- Transcription and data logging
Advantages and Limitations
Pros
- Tracks every aspect of calls
- Transcribes calls into text
- Provides insights into caller sentiment
- Integrates with favorite apps
- Offers customizable and transparent technology
Cons
- May require technical expertise
- Limited analysis capabilities currently
- No human support available
- Conversational agent feature is coming soon
- May have data overload issues
Available Desktop Apps
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