Refund & Cancellation Policy

Effective Date: February 21, 2025

Welcome to InvertedStone, a brand of Vempus Technologies Private Limited, registered in Semiliguda, Odisha, India.

We value transparency and want to ensure you fully understand our refund and cancellation policies before making any purchase. As we offer digital products and services, the policies differ based on the type of purchase.

1. General Refund Policy

Due to the digital nature of our products, we maintain a strict no-refund policy once a purchase is completed.

1.1 No Refunds on Digital Products

All purchases of digital products, including scripts, calculators, templates, and downloadable AI tools, are final and non-refundable.

Since digital products are instantly accessible, we cannot issue refunds for reasons such as:

  • Change of mind after purchase.
  • Accidental purchase of a digital item.
  • Failure to read product descriptions before purchase.
  • Compatibility issues with your system (please check requirements before buying).
  • Lack of technical knowledge to use the product.

1.2 Exceptions for Refunds

Refunds may be issued only in the following limited circumstances:

  • If you never received access to the purchased digital product due to a technical failure on our end.
  • If a digital product is defective and cannot be used as advertised (subject to review).

To request a refund under these conditions, contact us at hey[at]invertedstone.com within 7 days of purchase with:

  • Proof of payment
  • Description of the issue
  • Screenshots or evidence (if applicable)

Refund requests that do not meet the above criteria will be denied.

2. Service Cancellation Policy

If you have purchased a service from us (e.g., AI consultation, API integration, custom AI solutions), you may cancel the service, subject to the conditions below.

2.1 Cancellation with 60 Days' Notice

  • You must provide a minimum of 60 days' written notice for service cancellation.
  • Cancellations made less than 60 days before the scheduled service delivery date are not eligible for a refund.

2.2 Cancellation Process

To cancel a service, you must:

  • Send an email to hey[at]invertedstone.com with “Service Cancellation Request” in the subject line.
  • Include your name, order details, and reason for cancellation.

We will confirm your cancellation request within 5 business days.

If eligible, refunds for service cancellations will be processed within 14 business days after approval.

3. Chargebacks & Dispute Resolution

  • If you initiate a chargeback for a valid digital purchase, we reserve the right to suspend your account and restrict future purchases.
  • Chargebacks or disputes filed fraudulently will be contested with evidence.
  • We encourage you to contact us first for dispute resolution before taking action with your payment provider.

4. Contact for Refund & Cancellation Requests

If you have any concerns about your purchase, please contact us:

Email: hey[at]invertedstone.com

Company Address:
Vempus Technologies Private Limited
Semiliguda, Odisha, India

We are happy to assist and clarify any doubts regarding our policy.

5. Acceptance of This Policy

  • By making a purchase on InvertedStone, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
  • This policy ensures clarity and fairness while protecting both the buyer and Vempus Technologies Private Limited from unauthorized refund requests.